lck44 Privacy Policy

This Privacy Policy applies to all services and activities of the lck44 platform. When you visit our website, create an account, or use any of our services, you voluntarily agree to the terms of this policy.

lck44 is fully committed to the privacy of online gaming users in Bangladesh. We believe that keeping your personal information secure is the core foundation of a safe and enjoyable gaming environment.

Any changes described in this policy will be published on our platform. We advise you to review this page regularly so you remain informed of the latest information.

We need to collect certain information to operate the lck44 platform. Below is a detailed description of what types of information are collected and why:

2.1 Personally Identifiable Information

When you register on lck44 or complete account verification, we may collect the following information:

• Full name and father's or mother's name
• Date of birth (for age verification)
• National ID card or passport number (for identity verification)
• Current address
• Mobile number and email address

2.2 Financial Information

To use our payment services — bKash, Nagad, Rocket, and Upay — we collect specific transaction-related information, such as mobile wallet numbers and transaction reference numbers. All payment processing is completed through our payment provider partners and we do not store any complete payment card information.

2.3 Technical & Usage Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identification information
• Browser type and version
• Time spent on the platform and pages visited
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

lck44 uses your collected information only for the following legitimate and necessary purposes. We never sell or share your information with unauthorized third parties.

3.1 Service Operation & Improvement

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Ensuring and improving the quality of gaming services
• Resolving technical issues and improving service quality

3.2 Security & Fraud Prevention

• Ensuring account security and identifying suspicious activity
• Conducting necessary checks to prevent money laundering and fraud
• Ensuring platform integrity and fair play

3.3 Customer Support

When you contact us through our 24/7 live chat support or by email ([email protected]), we use your account information to resolve your questions or complaints. This information is limited strictly to that relevant support activity.

3.4 Responsible Gaming

We analyze your gaming activity data to help ensure responsible gaming. If signs of problematic gaming are observed in any user, we provide them with the necessary support and guidance.

lck44 may share information with third parties only in very limited circumstances and only for legitimate business or legal needs. Those circumstances are described in detail below:

4.1 Service Provider Partners

We work with trusted technology and payment service providers to operate our platform. These partners — such as bKash, Nagad, Rocket, and Upay — are given only the information necessary to provide their specific services. They are contractually bound to comply with our privacy policy.

4.2 Legal Obligations

We may be legally required to disclose necessary information in response to applicable laws in Bangladesh, court orders, or lawful requests from competent authorities. In such cases, we will provide only the information specifically required by the request.

4.3 Business Restructuring

In the event of a business merger, acquisition, or other corporate restructuring, user information may be transferred to the new entity. In such cases, we will notify users in advance and the new entity will also be bound to follow a policy consistent with this Privacy Policy.

4.4 Game Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi supply gaming software to our platform. Technical information necessary to operate games may be shared with these providers, however they do not have direct access to your personally identifiable information.

lck44 uses cookies and similar tracking technologies to improve your browsing experience and ensure the performance of the platform.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the platform, such as maintaining login sessions and ensuring security.
• Functional Cookies: These help remember your preferences and settings, making your experience more personalized.
• Analytical Cookies: These help us understand how you use our platform, which helps us improve our services.

5.2 Cookie Controls

You can control or reject cookies at any time through your browser settings. Please note that rejecting certain essential cookies may limit specific functionality of the platform.

lck44 has adopted industry-standard technical measures to protect your information. Our security framework is continuously reviewed and improved.

6.1 Encryption & Technology

• All data between your browser and our servers is protected through SSL/TLS encryption
• Payment information is stored using industry-standard encryption technology
• Data is stored in a secure server environment where unauthorized access is strictly prohibited
• Regular security audits and vulnerability testing

6.2 Access Controls

Among our internal staff, only authorized individuals can access user data, and they operate under strict confidentiality agreements. Every instance of data access is logged and reviewed regularly.

6.3 Response to Data Breaches

If a data breach occurs, we will investigate promptly and notify affected users as quickly as possible. Our incident response team is always prepared.

As a user of the lck44 platform, you have specific rights over your own information. We fully recognize and respect these rights.

7.1 Right to Know

You can find out at any time what information we hold about you, how it is being used, and with whom it is shared. Contact our support team for this information.

7.2 Right to Correction

If there is any inaccuracy or incompleteness in your stored information, you may request that it be corrected. This can be done through your account settings or with the help of the support team.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations or the need to resolve ongoing disputes.

7.4 Right to Object to Processing

You may object to certain uses of your information, particularly for marketing purposes. We will consider such requests after appropriate verification.

7.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us through our 24/7 live chat support or by email at ([email protected]). We are able to provide assistance in both Bengali and English.

We retain your personal information only for as long as it is necessary or legally required. Different retention periods apply to different types of information:

• All core account information is retained for as long as the account remains active.
• After an account is closed, necessary information is kept for a specified period in accordance with legal obligations.
• Financial transaction records are retained in accordance with legal requirements.
• Marketing-related information is deleted immediately upon withdrawal of your consent.
• Technical log information is generally retained for a short period.

Once the retention period ends, we permanently delete the information using secure methods or anonymize it so that individuals can no longer be identified.

lck44 is for individuals aged 21 or older only. We do not knowingly collect information from any minor and do not provide services to them. Our age verification process strictly enforces this rule.

If we believe that a minor has registered, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us at [email protected].

lck44 reserves the right to modify or update this Privacy Policy as needed. For any significant changes, we will publish a notice on the platform.

Your continued use of the platform after a revised policy is published means you agree to the revised terms. We therefore advise you to check this page regularly.

Previous versions of this policy can be provided by our support team upon request.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. The lck44 support team is available around the clock to provide assistance in both Bengali and English.

We take every inquiry seriously and aim to provide a resolution as quickly as possible. lck44 is always committed to ensuring your privacy and data protection.